Privacy Policy
We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our shop, use our website, engage with our auto repair services, or opt-in to receive SMS communications.
Information We Collect
We collect various types of personal information depending on your interactions with our services, including:
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General Information:
- When you request an estimate, schedule a repair, or communicate with us, we may collect:
- Your name, contact details (email, phone number, address), vehicle details (make, model, VIN), and payment information.
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Website Interactions (if applicable):
- Automatically collected data, such as:
- Device information, IP address, browser type, and interactions with our site (e.g., pages viewed, time spent, referral URLs).
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SMS Communications:
- If you opt-in to receive SMS updates, we may collect:
- Your phone number and preferences for receiving messages.
- Your responses to SMS messages (e.g., STOP or HELP).
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Communications:
- Phone, email, or online messages may be recorded or stored for quality assurance, service improvement, or legal purposes.
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Cookies and Tracking Technologies:
- Cookies, web beacons, and similar technologies to enhance your browsing experience and gather analytics about website traffic.
How We Use Your Information
We use the personal information we collect for various purposes, including but not limited to:
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Auto Repair Services:
- Offering estimates, performing repairs, managing appointments, and delivering the best possible customer service.
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SMS Communications:
- Sending appointment reminders, repair updates, service notifications, or promotional messages.
- Providing opt-out (STOP) and assistance (HELP) instructions in every SMS.
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Customer Support:
- Responding to inquiries, providing updates, and notifying you about relevant services.
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Legal Compliance:
- Ensuring compliance with local and federal regulations related to vehicle repairs and warranties.
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Website Analytics:
- Analyzing how our website is used to improve functionality and the customer experience.
Sharing and Disclosure of Information
We value your privacy and do not sell your personal information to third parties. However, we may share your information under the following circumstances:
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Service Providers:
- Sharing information with trusted third-party vendors who assist us with services such as parts supply, payment processing, towing, and SMS delivery. These providers are required to protect your information and use it only for the services we request.
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Legal Obligations:
- Disclosing information to government authorities, law enforcement, or regulatory agencies if required by law.
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Business Transactions:
- If involved in a merger, acquisition, or sale of assets, your information may be transferred. You will be notified if this happens.
SMS Opt-In and Opt-Out
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Opt-In:
- By opting in to receive SMS updates, you consent to receive text messages related to your appointments, repair updates, and promotional offers.
- Frequency of messages will be disclosed at the time of opt-in (e.g., “You will receive up to 5 messages per month.”).
- Message and data rates may apply.
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Opt-Out:
- To stop receiving SMS messages, you can reply “STOP” to any message. After opting out, you will receive a confirmation message that no further messages will be sent.
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HELP Instructions:
- To receive assistance, reply “HELP” to any message. You will receive contact details for further support.
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Data Usage:
- Information collected via SMS, including your phone number and message interactions, will only be used to provide the requested service or communication.
Data Security
We take the security of your personal information seriously and implement administrative, technical, and physical safeguards to protect your data. These measures include encryption, secure data storage, and restricted access to sensitive information.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website and to collect analytics about how users interact with our site. Cookies allow us to remember your preferences, track performance, and deliver tailored content.
You can control cookie settings through your browser. Disabling cookies may affect website functionality.
Your Privacy Rights
Depending on your location and applicable privacy laws, you may have the following rights:
- Request access to personal data we hold about you.
- Request corrections to inaccuracies in your personal data.
- Request deletion of your personal data under certain conditions.
- Request limitations on how your data is processed.
- Object to specific data processing activities.
- Receive your personal data in a machine-readable format.
To exercise these rights, please contact us using the information below.
Third-Party Links
Our website (if applicable) may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before sharing personal information.
Children’s Privacy
Our services are not intended for children under 13. If we become aware of data collected from a minor, we will delete it promptly. If you believe we have collected information from a child under 13, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, and we encourage periodic reviews to stay informed.
Contact Us
If you have any questions or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
